I was at Al Hamra Luxury Center yesterday after work and it was way past my lunchtime, I saw Brown Tomato staff were just opening the restaurant so I decided to treat myself to a feast. It was almost 5:00 PM and I was their first customer or should I say reviewer?
Brown Tomato is from the same people behind Chocolate & Macaroon, inside the ambient was pleasing with simple-yet-exquisite decorations, dimmed lighting, Italian-themed music playing in background. I liked how tables were placed, there were long tables and big tables with comfy couch-like seats. They said KD5 is the minimum charge for the big table, so I went ahead and sat down since I knew I’ll end up paying more anyway.
Sitting inside didn’t give me the-being-confined feeling since the restaurant was open everywhere. I grabbed the menu to see that they serve salads, pasta, pizza, burgers, appetizers, and dessert.
Appetizers
Rocca e funghi; Salad with wild rocca and fresh zaatar, mushroom, balsamic sauce & parmesan cheese (simple and tasted good).
S – 2012; Breaded shrimps with chilli mayo sauce (crispy and tasty).
Main Course
Double Agent; Double beef burger with mayo, garlic mayo, lettuce, bacon, caramelized onion (average taste, I expected better tasting beef).
French Fries (tasty).
Mashed potatoes (Tasted too cheesy, didn’t favor it)
Dessert
Buhamad pancake; Mini pancake topped with salted caramel sauce, chocolate sauce and vanilla ice cream (tasted good).
I saw they had hot and cold drinks but I picked regular diet cola, I have to say that their food presentation is excellent. My total check came KD17.700, I think Brown Potato is a great place for pasta and pizza rather than burgers, after all it’s an Italian restaurant. As I said the ambient was great and staff were friendly and responsive, they currently open from 5:00 pm upward.
Address: Al Hamra Luxury Center – Sharq – Kuwait City.
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we had dinner there the other day, i give it 8/10
Nice interior design
last time i was there i wanted to try it, but there was a long waiting. next time will give it a shot
Like most places in KWt the fit out is very nice. But once again it all fell down when it came to service. The staff at Brown Tomato need some serious Customer Service Training.
Last week (tues the 13th) four of us sat for lunch and before we sat we asked if we could pay with AMEX as we were on business – to which a waiter confirmed. Drinks took 15 mins to come out (we were the only table at that time) but food was served together shortly after/Burger much later.
Unfortunatly after we got the bill we found the staff useless in fixing the problem that they didnt take AMEX / we didnt want to pay with cash.
After one of the staff made an error no one took ownership and the manager only came to the table after 3 different people kept coming back with no solution.
It got to the point where we demanded to speak to the waiter who confirmed they took Amex before we sat down.. he would not man up and face his mistake. Once he did come he said he didnt confirm this even as 4 of us herd him before we sat down. Even after 20+ mins of this we paid in cash with no sort of sorry or discount. The manager should have come to the table as soon as there was a complaint and sorted it out.
The food was good but also pricey, burger meat was very bland.
Unfortunately due to the service provided we will not be going back.